Bring all of your communication channels together in one place
Plannit connects your Facebook Messenger, email, phone, text messages, and chatbot messages in a single, easy-to-use hub.
Never miss a new opportunity. Qualify new leads faster. Quickly prioritize new requests and follow-ups.
Faster, better communication helps you win new business and stand out from the competition.
Use smart bots to provide information when you're unavailable
Plannit offers a chatbot for your website or Facebook page and a smart phone answering solution (a.k.a. phone bot) that can provide answers when you cannot.
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Set bots to answer FAQs, so they’re never left waiting for you
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Configure them to ask essential qualifying questions of new leads
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Allow customers to book an appointment online
Two-Way Text Messaging
Send important documents via SMS, receive and reply to text messages straight from the message center in your Plannit app. This way, you keep all customer interactions organized in one place so you never lose track of who's waiting for a reply.
On my way notifications and automated messages
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Plannit automatically prompts you to send on my way notifications
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Saved responses to frequently asked questions help you get back to your customers with a single click
Online Customer Portal
Plannit's secure customer portal brings every interaction between you and your customer in one place.
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Review and approve quotes online
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View and pay invoices
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Send a message or book an appointment
Don’t leave your customers waiting for answers
Use Plannit to manage job requests and respond faster.
Get started for free >
Frequently Asked Questions
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Can the chatbot be installed on any type of website (i.e. GoDaddy, Wordpress, etc.)
Yes. Once the chatbot is configured, it can be installed in the administration module of your website or ask your webmaster for help.
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Can I customize what the phone bot says to our customers?
Yes it is entirely customizable. We also provide templates and samples to make it easier.
Visit the Smart Call Answering System page to learn more.
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If a client reached out through Messenger, will the answer be sent back to him/her via Messenger?
Yes! No matter which channel your customer used, when you reply through Plannit's message center, the reply will be sent back through the channel used by the client. This is true for any online channel (Except phone call messages.)
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Are there any email automations in the system, eg: Appointment Reminders, Aftercare Services?
Yes, Plannit sends appointment confirmations and reminders as well as notifications to tell them you are on your way.
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What are my subscription options?
Visit the pricing page to compare plans and learn more.
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What is customer communication management software?
Customer communications management software helps organize, manage, and keep a record of interactions with customers, through multiple communication channels. Plannit centralizes all messages from various communication channels into a central message center.
It can also automate responses, to FAQs or timely notifications and reminders. It sends communications over each customer's preferred channel. -
What kinds of communications can I manage?
Job requests coming from web forms, Facebook Messenger messages, email, phone calls, and text messages.
It also includes ongoing messages with a customer, such as sending a quote or contract for approval, scheduling visits, sending invoices and receipts. You may also want to send reminders for upcoming appointments, or notifications that you're on your way.